Refund policy

We want you to be happy with your order, so everything we sell comes with a 30-day money-back guarantee. The hinged post-op braces are the one exception (see point 4).

1. 30-day money-back guarantee: If something doesn't fit or isn't right for you, email us within 30 days of delivery and we'll refund it, even if you've tried it on or used it.

2. Worn or used items: You don't need to send them back. Email us your order number, the reason and a photo of the item, and we'll refund it to your original payment method. You can keep it, donate it or recycle it.

3. Unused items: If the item is unused and in its original packaging, we'll email you a return address. Return postage is at your cost, unless the item arrived damaged or defective or we sent the wrong one. We'll refund you within 7 days of the return arriving.

4. Hinged post-op braces: The hinged knee brace and hinged elbow brace can only be returned unopened, in their original packaging, within 30 days of delivery. Once opened, they can't be returned. In the Knee Recovery Kit this applies to the brace only; the sleeves and band are covered by the guarantee. Not sure about fit? Message us before ordering and we'll help.

5. How to start: Email postopperformance@gmail.com with your order number and the reason. We reply within 1 business day.

6. Refunds: Refunds go back to your original payment method. Your bank or card provider may take a few extra days to post it.

7. Different size: The fastest way to get a different size is to place a new order for the size you want and ask for a refund on the first one as above.

8. Damaged, defective or wrong items: If your order arrives damaged or defective, or isn't what you ordered, email us right away with a photo and your order number. We'll send a replacement or a full refund, and you won't pay any return postage.

9. Limits: The guarantee covers one refund per product per customer. Gift cards can't be refunded.

Questions about a return? Email postopperformance@gmail.com and we'll help.